I Have An Account Or Billing Enquiry

Billing

• I have no money in my bank account and a bill is due, what can I do?
• Can I pay my bill instantaneously?
• Do you accept any other payment methods?
• How do I change my Direct Debit details?
• When will I receive my first bill?

Managing My Account

• When will I receive my Fire tablet?
• Can I transfer my account to another person?
• Can I upgrade my package? Will it cost me anything?
• I am moving house, what should I do?

General FAQ

• What support do you offer for vulnerable customers?
• How do I opt out of marketing material?
• How do I make a complaint?

Contacting Community Fibre

• I want to contact Marketing
• I want to contact HR

Refer A Friend

• I’m not a Community Fibre customer. Can I still refer someone?

Out of contract price increase FAQs

• Who is affected by the new out of contract price changes?
• Who can I contact to discuss my contract?
• Is this the same as a Consumer Price Inflation (CPI) increase?
• Can I upgrade at the end of my contract?
• What options do I have at the end of my contract?
• Will my Calls, TV and WiFi in Every Room services also increase?

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Supercard

• I haven’t received my Supercard
• Will I be charged for the Supercard?
• Will I receive Supercard Blue or Black?
• What offers will I receive with my Supercard?
• How long will the Supercard last?
• Can I renew my Supercard?

See all 9 articles