Our Calls service requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your Calls service will not work. In case of an emergency, you must always have another means of making calls, such as a mobile phone, to contact emergency services.
However, we do offer a battery backup device for £30, which will allow you to continue using your service during a power cut. Please give us a call on 0808 175 0509 to find out more. Please note that the Calls service will not work with your battery backup if the internet connection stops working.