If you are experiencing service downtime, please refer to the known issues below. We will update this page on a regular basis as and when updates are provided by our Network and Engineering teams. 

If you are affected by a known issue please be aware we will provide regular SMS updates on our progress and an estimated resolution time. The SMS messages will be sent to the mobile phone number we have on record, so




We prioritise network downtime resolution with urgency and our service level target is to resolve all service outages affecting multiple customers within an 8-hour window. We are also running a programme of works across the business to minimise any instances of customer downtime.


If you have been affected by an outage and experience difficulties reconnecting after its resolution, please note that your WiFi name may have been restored back to its factory name with the prefix: 'CommunityFibre_10GB___'.


Your password will be on the underside of your Linksys router:




If you have any issues with our service and are not part of the Known Issues as indicated above, then please visit our Technical FAQs which will help you resolve any problems you are experiencing.


If you need more help with solving service issues then please contact us so a member of our London-based Technical Support team can assist you.



Have more questions? Submit a request