My device is not detecting my Internet connection, how do I fix it?

Network troubles can sometimes stall or ‘buffer’ your services making watching TV an unpleasant experience.

 

In the rare case you experience network issues, we recommend checking the following:

 

Check your Wi-Fi quality

Go to Settings -> Info & Diagnostics -> General Diagnostics

 

If the Quality is above 60% then it is OK. If it is lower, you can try to improve your Wi-Fi network coverage.

 

Check your Broadband speed

Check you Broadband speed by reviewing our Speed FAQs found here: 

 

Linksys Velop

 

Huawei HG8245Q2

 

Check other on-demand services

Try using other on-demand apps. If other services are working fine, there may be a temporary problem with the On-Demand app you're trying to use.

 

Try rebooting your router, then your device

 

Try switching off by unplugging your device from the mains. Wait 30 seconds before plugging it back in and switching on again.

 

Still not working? Try doing the same with your Internet router. Wait 30 seconds before plugging it back in and switching on again.

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