Why has my call dropped out?

If a call does drop this indicates there could be an issue with your broadband connection. Please switch off your Velop router and phone adapter at the wall then turn the router back on. Please wait until you see a solid blue light on the router and you're connected to the internet, then turn the phone adapter back on. 

If you continue to have issues please note down the date, time, and the number dialed then get in touch with our Technical support team via. http://www.communityfibre.co.uk/contact-us for further assistance.

 

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