How does the Calls service work?

The Community Fibre Calls service is a modern VoIP (Voice over Internet Protocol) service delivered over our 100% full-fibre network. In other words, you use the internet to make and receive phone calls.

As such, you do not use, or pay for, a traditional phone line based on the old traditional copper network. This enables us to both cut the cost to you whilst providing an excellent voice quality.

Please note in the event of a power cut or a broadband failure you need to have an alternative such as a mobile phone to call the emergency services, as your Calls service will not work.

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