Huawei HG8245Q2 Speed Test Instructions

For starters (and this is a really important one!) - avoid testing on WiFi. WiFi speeds are limited and will never provide the most accurate results. Under ideal conditions, 2.4GHz WiFi will support up to 450Mbps-600Mbps and although 5GHz WiFi will support up to 1300Mbps, the test will most likely be limited by interference (from other devices, thick walls, microwaves, congested channels, to name a few...)

How to run a speed test

To perform the most valid speed test we recommend the following:

  1. Connect your device to the router using a wired connection. Never test on Wi-Fi.
  2. Use a good quality cable, minimum Cat5e, but use ideally Cat6 and STP (Shielded Twisted Pair) to stop electrical interference. This is printed on the cable.
  3. Do not use an old computer, but a higher-performing up to date device. Using older devices can adversely affect performance.
  4. Reboot your device to ensure it is running the minimum software to run and do not open any applications other than a web browser. We recommend using the latest versions of Chrome, Internet Explorer or Firefox. Please ensure only one browser window is open and with no tabs.
  5. Ensure that no anti-virus scanner is active as this can significantly increase the load on your computer. But be sure to turn it back on afterwards as leaving your scanner off is a security hazard and it is not recommended.
  6. Ensure you are not running any ‘VPN’ (Virtual Private Network) or proxy type of application at the time of speed testing as this can severely hamper the results.
  7. Please ensure no other devices are connected, which will contend for the available bandwidth.
  8. Download the Speed Test App to your device and ensure the server selected is 'Community Fibre Limited (London)'
  9. Please note down your speed test results for both up and down speeds and compare them with the expected speeds for the service you are taking and take a screenshot.
  10. Perform three tests (at different times) and record all results. Ideally one in the morning, a second mid-day, and a third in the evening.

 

 

Once you have completed your speed test please send your results by clicking "Submit a request" below so our friendly team of London-based support staff can assist you further.

Have more questions? Submit a request