How do I make a complaint?

At Community Fibre, we aim to provide you with the best level of service possible. If you feel we have fallen short of this aim, please let us know. We’ll work with you to put things right and we will always try to use your feedback to improve things where we can.

If you are unhappy with our service then please let us know by contacting us via:

If you prefer to write then please send us a letter at Community Fibre Customer Services, Level 3, 83 Baker Street, London W1U 6AG.

Our preference is for you to call us as we will try to resolve your complaint during the initial call. If this is not possible, we will agree on a course of action with you and provide you, where possible, with clear timeframes and next steps for the resolution of your complaint.

If you are not satisfied with the way your complaint has been dealt with or the proposed next steps then you can ask to escalate the issue to a manager.

If we have failed to reach an agreed resolution within eight weeks of receiving your complaint then you have the option of referring your complaint for independent consideration to The Ombudsman Service with the following contact details:

Post: Ombudsman Services, Communications, P.O. Box 730, Warrington, WA4 6WU
Phone: 0330 440 1614

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