The wireless router provided by Community Fibre uses the latest WiFi standards to provide you with the fastest and most reliable WiFi connections currently available.
However the maximum speed you can probably achieve with WiFi, if your are standing right next to our router, there is no interference in the room and you are using the latest WiFi device with multiple antennas, is probably around 400Mbps.
So if you are one of our Gigafast customers and you really want Gigabit speeds then you will need to plug your device into our router using an ethernet cable - oh and make sure your device has a Gigabit enabled ethernet port.
As you move away from our WiFi router and interference from walls, furniture and other electronic devices increases you will notice the WiFi speed you can get reduces to the point that in some rooms you get no signal at all. What can you do?
1) Try restarting your wireless router from time to time. You can do this by turning the power off at the wall socket, waiting for 5 seconds, and then turning it back on again. Your router, like all wireless routers, tries to remember all the devices that connect to it and also keeps a log of possible faults as they occur to help us with our fault diagnosis. Over time these logs get filled up and restarting the router clears them out and may help your wireless router to perform better.
2) Don't hide your wireless router away in a corner or in a cupboard, give it space to breath!! Ideally put it on a shelf or a table towards the middle of your property. You may need us to fit some extra fibre-optic cable so that you can move the router nearer to the middle of the property. If so one of our engineers should be able to fix this for you for a small charge of £50. If you would like one of our engineers to help you with moving the router then please submit a request on this website.
3) You can extend your wireless and wired network into a room that does not currently have a signal by using special extenders that transmit your Internet data over your existing electricity cables in your property. This is called powerline technology. One small powerline device plugs into an existing electrical socket near to your router and is attached to your router with an ethernet cable. You can plug another powerline extender into the room that does not currently have good signal. This then receives the Internet data from your electricity cable and re-transmits it as a new WiFi signal in that room. If you have a smart TV or other device in that room you can also connect this to the powerline device using an ethernet cable. You can buy these powerline devices from electrical retailers or on the Internet. If you would prefer for us to purchase and install these devices on your behalf we can do this for a fee of £50. If this is something your would like us to do please submit a request via this site.